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Theo Werle


UC Systems Engineer

With over 16 years of experience in video conferencing and all phases of the sales and technical deployment cycles. Trusted adviser to multiple enterprise customers across a range of vendor platforms. Highly motivated, detailed-oriented, and proficient at solution design presentation, as well as technical documentation for project hand-off.

Fluent spoken and written English and Portuguese (native language), conversational Spanish.

 

Nashua NH 03063

+1(781)879-7812

theo.werle@gmail.com 

  

 

Experience

Collaboration Solutions Architect / UC Systems Engineer

HB Communications / Diversified

2012 - present

  • Involved in all phases of sales of on-premise, pure cloud, and hybrid Collaboration Solutions
  • Customer-facing engagements resulting in Solution Design, Scope of Work, and Hours Estimate
  • Implementation of large-scale global solutions with integration points in Active Directory, LDAP, Exchange, O365, S4B, MSTeams, and existing legacy voice and video environments Assist client subject matter experts where required
  • Last point of Escalation for Service desk, experienced in troubleshooting and root cause analysis reports. SIP & H.323 Specialist including WireShark analysis.
  • Team lead for Poly Infrastructure Deployment, O365, Zoom, Crestron Integration, and Legacy Deployment such as ISDN and SBC
  • Research and testing of emerging technology
  • Lab Environment System Administrator

Product Support Engineer III

Polycom

2006 - 2012

Provided technical support for customer problem resolution concerning audio/video room applications and network configurations. Tech Leader / Mentor-Trainee for all Tier 2 Video Conferencing and Infrastructure Support Group

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Responsibilities:
  • Deployment of large-scale complex multi-continent / high-availability architecture video conference environments and integration with multiple platforms (Cisco, Lifesize, SBC, SIP, Legacy ISDN)
  • Skype for Business and Lync 2013 Certified
  • Worked with Brazil's largest bank, Banco Itau on a variety of mission critical projects.
  • Helped several VVX Phones and SIP Deployments & troubleshooting
  • Implementation of large-scale global solutions with integration points in Active Directory, LDAP, Exchange, O365, S4B, MS Teams, and existing legacy voice and video environments assist client subject matter experts where required
  • Created escalation tickets to Tier 3 and Tier 4, worked with customer and escalation team side-to-side till resolution

Independent Consulting

MA Web & IT Services

2000 - 2006

Installation, configuration and support to diverse SMB customers. In additional, I used to be responsible for solution design and implementations to integrate process, people and technology.

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Responsibilities:

  • Provided web-hosting services, with pre-defined templates (Flash, HTML, DHTML, XML, PHP, CGI and Java Script), where the customers are responsible to maintain the data. The web-hosting services includes network and applications configuration and maintenance of Databases.

  • General IT Support for end-users (Software, Hardware and Development).

    • Extras Notes

    Experienced deploying Routers and Switches, i.e. (Cisco, Netgear, Ubiquiti, SonicWall, etc.).
    Installed and configured advanced firewall rules and fiber optic connectivity for large customers such as MIT and Harvard.
    Webmaster with expertise in the Joomla & WordPress content management systems. Extensive knowledge of Photoshop, DNS, MySQL, PHP, SSL Certificates.

    Education

    • 2014 - PresentMicrosoft & Poly Certifications

      • Currently Studying for O365 / MS-700: Managing Microsoft Teams Exam
      • Poly Video Specialist Since 2006
      • Microsoft Skype For Business 2021
      • Lync 2013

    • 2013MCSE

      • Microsoft Certified Systems Engineer
      • Microsoft Certified Systems Administrator
      • Microsoft Windows Server 2012 R2

    • 2000Microsoft Certifications

      • Microsoft SQL Server 2000
      • Microsoft Certified Professional
      • Windows NT4.0
      • Macromedia Advanced Flash

    • 1999School of Business

      Univale - School of Business Itajaí – SC - Brazil

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    Documentation and references available on request.