UC Systems Engineer
With over 16 years of experience in video conferencing and all phases of the sales and technical deployment cycles. Trusted adviser to multiple enterprise customers across a range of vendor platforms. Highly motivated, detailed-oriented, and proficient at solution design presentation, as well as technical documentation for project hand-off.
Fluent spoken and written English and Portuguese (native language), conversational Spanish.
Nashua NH 03063
Collaboration Solutions Architect / UC Systems Engineer
HB Communications / Diversified
2012 - present
- Involved in all phases of sales of on-premise, pure cloud, and hybrid Collaboration Solutions
- Customer-facing engagements resulting in Solution Design, Scope of Work, and Hours Estimate
- Implementation of large-scale global solutions with integration points in Active Directory, LDAP, Exchange, O365, S4B, MSTeams, and existing legacy voice and video environments Assist client subject matter experts where required
- Last point of Escalation for Service desk, experienced in troubleshooting and root cause analysis reports. SIP & H.323 Specialist including WireShark analysis.
- Team lead for Poly Infrastructure Deployment, O365, Zoom, Crestron Integration, and Legacy Deployment such as ISDN and SBC
- Research and testing of emerging technology
- Lab Environment System Administrator
Product Support Engineer III
2006 - 2012
Provided technical support for customer problem resolution concerning audio/video room applications and network configurations. Tech Leader / Mentor-Trainee for all Tier 2 Video Conferencing and Infrastructure Support Group
- Deployment of large-scale complex multi-continent / high-availability architecture video conference environments and integration with multiple platforms (Cisco, Lifesize, SBC, SIP, Legacy ISDN)
- Skype for Business and Lync 2013 Certified
- Worked with Brazil's largest bank, Banco Itau on a variety of mission critical projects.
- Helped several VVX Phones and SIP Deployments & troubleshooting
- Implementation of large-scale global solutions with integration points in Active Directory, LDAP, Exchange, O365, S4B, MS Teams, and existing legacy voice and video environments assist client subject matter experts where required
- Created escalation tickets to Tier 3 and Tier 4, worked with customer and escalation team side-to-side till resolution
MA Web & IT Services
2000 - 2006
Installation, configuration and support to diverse SMB customers. In additional, I used to be responsible for solution design and implementations to integrate process, people and technology.
2014 - PresentMicrosoft & Poly Certifications• Currently Studying for O365 / MS-700: Managing Microsoft Teams Exam • Poly Video Specialist Since 2006 • Microsoft Skype For Business 2021 • Lync 2013
2013MCSE• Microsoft Certified Systems Engineer • Microsoft Certified Systems Administrator • Microsoft Windows Server 2012 R2
2000Microsoft Certifications• Microsoft SQL Server 2000 • Microsoft Certified Professional • Windows NT4.0 • Macromedia Advanced Flash
1999School of BusinessUnivale - School of Business Itajaí – SC - Brazil
Write a message
Documentation and references available on request.